At FQF Carz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair refund policy.

  1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

  • The refund request must be made within 30 days of the original purchase date.
  • The product must be unused, in the same condition that you received it, and in its original packaging (if applicable).
  • A receipt or proof of purchase must be provided.
  1. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Custom or personalized items.
  • Items marked as “final sale” or “non-refundable”.
  • Services already rendered or subscriptions already activated.
  1. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert email address or contact form link] with your order details and reason for the refund.
  2. Return the Item: If your request is approved, we will provide you with return instructions (if applicable).
  3. Refund Processing: Once we receive the returned product, we will process your refund within 5–10 business days to the original payment method.
  1. Refund Method

Refunds will be issued to the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

  1. Shipping Costs

Shipping costs are non-refundable. If you received a free shipping promotion and return the item, the original shipping charges will be deducted from your refund.

  1. Exchanges

If you would like to exchange an item instead of getting a refund, please reach out to our customer service team for assistance. Exchanges are subject to product availability.

  1. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will gladly assist you with a full refund, exchange, or replacement based on your preference.

  1. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

Contact Us

If you have any questions about our refund policy or need assistance, please CONTACT US.